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The Team

Dean Headley, PhD, MPH, MBA

Statistical Consultant/Research Associate

Dr. Headley obtained a Masters degree in Public Health from the University of Oklahoma, an M.B.A. from Wichita State University, and a Ph. D. in statistics and services marketing from Oklahoma State University.

His research efforts are focused on services marketing and the commercial airline passenger industry.  The Airline Quality Rating (AQR), conducted by Dr. Headley since 1990, has gained national and international recognition from both the academic and business communities as a contribution to the measurement of service quality, and quality of airline performance.

He currently works as an Associate Professor at the W. Frank Barton School of Business, Wichita State University and serves as Chairman of the Board of Senior Services in Wichita. Dr. Headley is the 2010 recipient of the Community Research Award bestowed by the faculty and administration of Wichita State University.

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